Terms & Conditions - Website Orders
Acceptance & Inspection
It is the customer's responsibility to thoroughly inspect all furniture and accessories at the time of delivery and make appropriate notations before signing. All damage to furniture, damage to packaging, missing items, or other problems must be noted in writing on the delivery paperwork. If customer signs for an item and then later discovers damage, Key Home Furnishings is not responsible to send a replacement piece or have it repaired. A signature indicates acceptance; without inspecting the boxes, customer accepts the shipment "as is" and will be fully responsible for any replacements (including freight) or repair costs if transit related. If there is visible damage to the packaging, customer should immediately open the packaging and inspect the product for damage and contact Key Home Furnishings at 503.598.9948 for further instructions. If damage is discovered and the delivery is made outside regular business hours, or Key Home Furnishings cannot be reached by telephone, customer should refuse only the item in question and notate the damage to the item(s) and the box(es) in detail on the delivery receipt. If items are damaged in shipping, the customer must notify Key Home Furnishings within 48 hours. Issues arising after 48 hours are considered warranty issues. Digital photos that clearly show the damage must be sent via e-mail to info@keyhomefurnishings.com.
Damage, Repair & Replacement
If furniture arrives damaged, it will be the responsibility of Key Home Furnishings and/or the Delivering Agent and/or the manufacturer to repair or replace the damaged piece(s). Key Home Furnishings reserves the right to repair any damages. Determination of whether to repair or replace furniture is at the sole discretion of Key Home Furnishings. If a repair isn't possible then a replacement piece will be ordered and the damaged pieces become the property of Key Home Furnishings.
Warranty
The manufacturer's warranty begins when the merchandise is delivered by Key Home Furnishings or the delivery company. Product warranties are provided by the manufacturer and are generally limited to defects in materials and craftsmanship. Key Home Furnishings provides no warranties expressed or implied, including but not limited to, implied warranties of merchantability or fitness for a particular purpose. All such warranties are expressly and specifically disclaimed. Key Home Furnishings shall not be responsible for any indirect, special or consequential damages. Customers that reside in "remote" or other areas not accessible by an authorized restoration center will be responsible for any trip and travel charges incurred in the warranty claim process.
Returns
Returns are not accepted unless product is damaged upon delivery. Determination of whether to repair or replace furniture is at the sole discretion of Key Home Furnishings. If a repair isn't possible then a replacement piece will be ordered and the damaged pieces become the property of Key Home Furnishings.
Order Cancellation
Once your order is placed with Key Home Furnishings, we will submit it to the manufacturer on your behalf. At this point, Key Home Furnishings is financially obligated to purchase the furniture from the manufacturer. For this reason, we don't accept order cancellations. Any exception to the cancellation policy will be solely at Key Home Furnishings discretion. If Key Home Furnishings deems it appropriate to cancel an order, it will be subject to a 30% cancellation / restocking fee as well as actual freight charges.
Product Description & Photo Disclaimer
Products on the Key Home Furnishings website are described and presented as accurately as possible. However, due to the nature of the furniture, please note that Key Home Furnishings does not guarantee that the finish of the ordered wood, leather, fabric, or stone will be exactly as pictured. Key Home Furnishings cannot guarantee that any particular finish on any product will exactly match the same finish which may have been seen locally. Finishes may vary due to differences in dye lots, climate, and the uniqueness of the artisans hand applied application. Leather Products: Natural marking such as scars, brands, wrinkles, grain variations, etc., will be considered normal characteristics and not construed as defects. Since no two cows are identical, no two cow hides will be exactly the same. Natural markings and color variations can and will occur. As all dye lots are different, an exact color match cannot be guaranteed to match any sample you may have seen. Sample swatches are to be used as a starting reference point only. Because of the natural characteristics of leather as well as variation in the tanning process, the final leather goods may vary in color, texture, natural markings and sheen (level of gloss). This variation does not constitute a reason for return. Wooden Products: Due to the natural characteristics of wood, there may be variations in color, grain, sheen, and sizes. Sizes: Any and all sizes shown on the Key Home Furnishings website are those listed by the manufacturer. Actual sizes may vary within industry standards and as such, variations should be expected. Upholstery dimensions are never "exact" since most cushions and padding materials are stuffed by hand. Variations of over 2 inches are not uncommon.
Pricing Errors & Omissions
Key Home Furnishings makes every effort to ensure the accuracy of the information on our web site. Key Home Furnishings reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, after it has been confirmed via email or phone, or after customer’s credit card has been charged. If pricing errors are discovered after customer’s credit card has been charged and order is canceled as a result of the error, credit card will be refunded the full order amount. Prices and availability are subject to change without notice.
Sales Tax
Key Home Furnishings does not collect sales tax. It is the customer's responsibility to understand and remit sales tax in accordance with the laws of their home state.
Venue
This Agreement will be governed by the laws of the United States and the state of Oregon, without reference to rules governing choice of laws. Any action relating to this Agreement must be brought in the federal or state courts located in Lake Oswego (Clackamas County), Oregon, and you irrevocably consent to the jurisdiction of such Courts. This Agreement will be binding on, inure to the benefit of, and enforceable against the parties and their respective successors and assigns. Our failure to enforce your strict performance of any provision of this Agreement will not constitute a waiver of our right to subsequently enforce such provision or any other provision of this Agreement. Reasonable attorney fees and collection costs will be assessed to and paid by the customer where a) there is any past due unpaid balance or where a claim or action is brought in any other jurisdiction. Customer and Key Home Furnishings agree that a signed faxed copy will be deemed as an original. Customer and Key Home Furnishings agree that no oral agreements or modifications will be accepted or effective. This document contains everything agreed upon. Any deviation from these terms must be written and signed by both parties.
Representations
You hereby represent and warrant to us that this Agreement has been duly and validly executed and delivered by you and constitutes your legal, valid and binding obligation, enforceable against you in accordance with its terms; and that the execution, delivery and performance by you of this Agreement are within your legal capacity and power, have been duly authorized by all requisite action on your part, require the approval or consent of no other persons, and neither violate nor constitute a default under the (i) provision of any law, rule, regulation, order, Judgement or decree to which you are subject or which is binding upon you, or (ii) the terms of any other agreement, document or instrument applicable to you or binding upon you.