Uttermost FedEx Shipping

Key Home Furnishings is happy to offer Free Fedex shipping to every corner of Oregon on Uttermost items, assembly required.

Washington

KEY Home Furnishings does not deliver to the state of Washington.

All Washington deliveries are consumer-contracted through a carrier of the consumer's choice. KEY Home Furnishings does not and will not act as a contract agent between consumer and delivery carrier. (See below) On Time Express Delivery is a delivery service contracted by the customer and is not affiliated with the seller. Thus all delivery fees will be payable to On Time Express Delivery at time of delivery (cash or check only). Any damage claims to the home or furniture during delivery will be directed to On Time Express Delivery and must be reported within 48 hours. KEY Home does not provide services in Washington.

On Time Express Delivery

Same-Day Delivery Policy

Purchase by 2 p.m. and get it delivered today!

The Fine Print: Same-day delivery for in-stock items only. Local areas only (Portland metro). Schedule permitting on regular delivery days. Oregon only. Same-day delivery orders must be placed before 2 p.m. Regular delivery charges apply. Online orders excluded. Some items excluded. See store for details.

To check for in-stock availability for same-day delivery, call and speak with one of our furniture experts at (503) 598-9948.

Delivery and Pick-Up Policies

Unless other arrangements are made, all merchandise must be delivered or picked up within 30 days of availability. After 30 days, a $100.00 per month storage fee will be charged.

Delivery

It is your responsibility to ensure that all furniture items will fit through all doorways, up stairwells, down halls, and around corners into the desired location. For any tight fit, the driver may request that you sign a damage waiver prior to attempting delivery. KEY Home Furnishings is not responsible for item(s) that are too large to be delivered or setup in the desired location. It is your responsibility to measure to ensure deliverability, and to ensure that items are the desired size for the intended location. For any items that are too large to be delivered or set up, delivery fees will not be refunded.

Please notify Key Home Furnishings (KHF) of any special requirements in order to complete your delivery. This includes, but is not limited to, small trucks to navigate narrow roads and driveways, restricted delivery time frames due to local ordinances, proof of insurance for high rise and condominium buildings and service elevator reservations. Orders that are cancelled or rescheduled due to special requirements not communicated prior to delivery will be charged the appropriate fees. You are responsible for protecting your floors from damage by laying rugs, blankets, or cardboard down prior to delivery. KHF will not be responsible for damage to any floors.

Your delivery date is scheduled at the point of sale, with the exception of special order items. If you need to change your delivery date after you have finalized your purchase, contact our customer service department at 503-598-9948 at least 48 hours prior to your scheduled delivery date, or you will be charged an additional delivery fee.

If you choose delivery, you agree to be available from 8 a.m. - 8 p.m. the day of delivery. The KHF customer service team will call you before 9 p.m. the day prior to confirm a specific three (3) hour delivery window. If you have any questions, please call customer service at 503-598-9948.

An authorized adult must be home during your scheduled delivery window to accept and inspect your items and sign the delivery ticket. If no authorized adult is home to receive your scheduled delivery, you will be charged an additional delivery fee to reschedule the second delivery.

Sorry, but we can't hang artwork or mirrors.

Pick-Ups

Click HERE for directions to our Tigard warehouse.

• PICK-UPS INFORMATION- Due to the nature of furniture, we highly encourage you to have your furniture expertly delivered.
  
  • All items must be paid in full through the store before pick up. If your items are in stock at our warehouse, you may stop by to pick up your items anytime during the warehouse hours. If your furniture needs to be ordered from the manufacturer, Key Home Furnishings personnel will contact you as soon as your product is in. Payments may be done through the store over the phone with a credit or debit card or directly at the store with cash or check. No payments are accepted at the warehouse location. If paying with a check, please allow 7-10 business days before we can release the furniture.
  • A copy of your invoice is required when picking up your furniture.
  • It is the responsibility of you, the customer, to inspect all pick-up items prior to loading into/onto your vehicle. KHF’s staff can assist you in loading your merchandise, but due to insurance regulations, KHF cannot secure the merchandise to your vehicle. KHF is not responsible for any loss or damage to merchandise or damage to your vehicle during the loading process. KHF assumes no responsibility for items that are damaged during or after loading, during transport, or damage incurred during assembly. Be sure to bring plenty of help and plenty of adequate tie-downs and moving blankets.
  • Transportation of items is not covered in the event that a service or warranty issue is discovered. If you choose to pick up your furniture, it is the responsibility of you, the customer, to provide additional transportation to and from the warehouse to facilitate the manufacturer’s warranty.
  • KHF does not deliver outside the state of Oregon. If you choose to have your furniture delivered outside the state of Oregon or by a delivery company other than KHF, the delivery service company you choose is an agent hired by you, is acting on your behalf, and is subject to KHF’s Pick-Ups Information listed above. All pick up information applies. KHF is not and will not be the shipping agent. KHF is held harmless of all damage claims. All damage claims must be noted and brought to your hired agent’s attention at time of delivery.

Acceptance and Inspection

It is the customer's responsibility to thoroughly inspect all furniture and accessories at the time of delivery and make appropriate notations before signing. All damage to furniture, damage to packaging, missing items, or other problems must be noted in writing on the delivery paperwork. If customer signs for an item and then later discovers damage, Key Home Furnishings is not responsible to send a replacement piece or have it repaired. A signature indicates acceptance; without inspecting the boxes, customer accepts the shipment "as is" and will be fully responsible for any replacements (including freight) or repair costs if transit related.

If damage is noticed during delivery, please contact Key Home Furnishings immediately, while the delivery team is in your home. If you are unable to reach us, please note the damage in detail on the delivery ticket and accept the merchandise until we can resolve the issue. The customer service team will be able to serve you better with the furniture in your home and will contact you to resolve the issue as quickly as possible. In most cases, issues can be easily resolved without shipping anything back to our retail store or the factory. The most important step is to make detailed notes on the delivery receipt that the customer service team will receive from the delivery company. Please note that refusing a delivery may result in additional delivery charges.

If items are damaged in shipping, the customer must notify Key Home Furnishings within 48 hours. Issues arising after 48 hours are considered warranty issues. Digital photos that clearly show the damage must be sent via e-mail to [email protected].